Service Department Assistant

Role:

Candidate will work closely with Service Managers and GM to ensure operation running smoothly and administrative functions are being taken care of.  Service Department support includes daily work order closeouts, paperwork processing, generating proposals, dispatching technicians.

Benefits:

• Full benefit package available including medical, dental and vision insurance
• Supplemental insurance and benefits available

•  Company paid life insurance

• Paid holidays and paid time off (PTO)
• 401K plan with company match

Salary Range: 

• May vary by experience $24/hour to $28/hour  
• Overtime is available based on business needs. 

• Opening service calls
• Progressing work orders through the system
• Heavy phone activity / fielding Service Department calls
• Daily communication with customers, management, vendors, and technicians (as needed)
• Assisting with customer service issues to ensure they are elevated appropriately as needed and handled timely
• Working with technicians to gather information for repair / project quotes (parts/material needs)
• Assist Service Managers with dispatching technicians and coordinating logistics of parts / equipment deliveries.
• Assist Service Managers with warranty service by ensuring compliance with warranty guidelines, policies, and procedures.
• Maintaining daily time sheets for the field technicians and monitor GPS monitoring system
• Assisting with technician closeouts at the end of each call and update work orders with status notes, updates, and pertinent information.
• Service Department support includes daily work order closeouts, paperwork processing, facilitating part orders, tracking shipments, communication with technicians, etc.
• Assist with parts related tasks i.e. issues PO’s to vendors, receive parts and facilitate part returns for unused parts
• Integrates best practices in handling warehouse materials
• Other related duties as assigned  

REQUIRED QUALIFICATIONS

• High School diploma or equivalent        
• Previous experience in a similar office role / service industry experience
• Excellent customer service skills and phone presence
• Strong follow up skills
• Detail oriented
• Ability to multi-task and work with different department/customers daily
• Strong computer skills (Microsoft Office, Internet, Smart phones, etc.)
• Excellent written and verbal communication skills
• Flexibility to work with multiple and changing priorities
• Strong internal customer service focus