Account Support

Join the best in the industry at Nextech  and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role:

The Account Support role primarily assists in handling key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.

Benefits:

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the Senior Account Executive
  
  

Required Knowledge, Skills, and Abilities:

• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis

Education and Experience:

• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred

Physical requirements:

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching