Intergration - Senior Dispatcher

Overview:

We proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees.  If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you!  With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry.  Come join our team and start moving your career forward!

Role:

The Senior Dispatcher role will be responsible for working with the Integration team to develop, coordinate, and present a training plan for Dispatchers for new Company acquisitions. The Senior Dispatcher will be responsible for traveling to newly acquired locations and providing hands-on training for Dispatchers. In addition, this role will provide ongoing training, as needed, for any assigned office locations that have onboarded a new Dispatcher and need training support. This role will coordinate and provide necessary training for all assigned newly acquired personnel. The Senior Dispatcher will work with Management and the Integration team members to facilitate dispatcher training during acquisitions in a thorough and efficient manner. The ideal candidate will have proven success in their role as a Dispatcher. This role will require project planning and organization skills. The ideal candidate should be high-energy, a strategic thinker, and an effective communicator. When not in active Integration period or training with newly onboarded Dispatchers, the Senior Dispatcher will report to local assigned office to provide additional Dispatcher support. During this time, under the general guidance from the Regional Service Manager (RSM), the Senior Dispatcher will be responsible for communicating the customer’s needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers

Benefits:  

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Responsibilities:

• Travel to assigned locations and train newly acquired Dispatchers on Company
  processes, policies, and procedures
• Develop training plan for assigned Dispatcher(s)
• Ensure training goals are met prior to end of scheduled training plan
• Work closely with Integration team to develop onboarding plan for newly acquired
  locations
• Keep Integration team updated on Dispatcher training and acclimation to Company
  procedures by providing daily and/or weekly updates
• Serve as lead Dispatcher and provide on-site support to local and/or assigned regional
  office/operations when not working on active Integration
• Perform quality assurance inspections, as requested
• Deliver high level of customer service on a consistent basis
• Communicate the required information to the field and management, per company policy
• Support field personnel and management on customer and company requirements as
  well as making sure tasks and calls are completed in an expeditious manner
• Treat all customers and employees with respect

Qualifications:

• Proven success in commercial HVAC Dispatcher role
• Level-headed personality with a drive for success and the ability to focus on desired
  results
• Proven ability to develop and lead others through active coaching, providing actionable
  feedback, and demonstrating hands-on leadership experience
• Strong customer service skills (Internal and External Customers)
• Ability to remain positive, proactive, and flexible
• Must have the ability to embrace change and adapt to changing circumstances
• Extremely high level of urgency to resolve problems
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet
  deadlines
• High level of calendar/scheduling management skills
• High level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and
  SM-Plus
• Excellent written and verbal communication skills
• Ability to act with discretion, tact, and professionalism in all situations
• Ability to focus on desired results
• Ability to adapt to fast-paced environment and deadlines
• Strong attention to detail
• Excellent interpersonal and communication skills, both written and verbally
• Works well in a team environment as well as independently
• Must demonstrate organization and prioritization skills to manage time
• Organized, detailed and self-motivated
• Other duties, as assigned

Physical requirements:

• Must be continuously willing and able to travel up to 50% of time, or as needed.
• Must continuously be willing and able to work out of assigned office location
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such
  as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling,
  bending, and crouching
• Rarely requires climbing