Salesforce Administrator

Join the best in the industry at Nextech  and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Salesforce Administrator will collaborate closely with functional leaders, business units, and subject matter experts to design, implement, and optimize new business processes. This versatile role blends aspects of technical project management, advanced administration, and Salesforce analytics. The Salesforce Administrator oversees the day-to-day configuration, support, maintenance, and continuous improvement of the Salesforce CRM platform, ensuring its efficiency and alignment with business needs.

While we prefer the Salesforce Administrator to be based in one of our 43 local offices, we are open to considering remote candidates for the right fit.

• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits.
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO).

• Develops tailored solutions within the Salesforce platform to support critical business functions, align with project objectives, meet business unit needs, and achieve company goals
• Performs essential administrative functions, including user maintenance, page layout modifications, report and dashboard generation, field creation, and other routine tasks
• Automates workflows and processes using Salesforce tools such as Process Builder, Approval Processes, Validation Rules, and Flows
• Manages Salesforce integrations not handled by a Developer or Consultant/Partner
• Identifies, installs, and maintains relevant Salesforce applications
• Identifies opportunities for process improvement, proposes solutions, and recommends best approaches
• Follows a structured change management process to develop and implement new processes, as well as updates to existing ones, including creating user documentation and technical reference materials for training and future reference
• Logs, tracks, and resolves system issues promptly
• Builds and maintains strong relationships with business units and subject matter experts to stay informed on strategic direction, project status, architectural/technology challenges, and functional/integration issues
• Continuously seeks opportunities to leverage Salesforce to improve processes, enhance productivity, and scale operations, making recommendations to support rapid organizational growth
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

• Strong independent judgment, problem-solving abilities, and commitment to timely follow-up and exceptional customer service
• Demonstrated work ethic, personal drive, and the ability to overcome challenges
• Ability to build and cultivate key relationships across the organization
• Excellent analytical skills for troubleshooting issues and recommending process improvements
• Self-motivated, highly organized, and able to manage tasks independently
• Exceptional interpersonal communication skills, both written and verbal
• Ability to collaborate effectively within cross-functional teams
• Capable of thriving in a dynamic, fast-paced environment
• Skilled at prioritizing tasks and managing multiple projects with minimal supervision
• Proactive in taking initiative to complete assignments and responsibilities
• Exceptional attention to detail and strong organizational skills

• BS/BA degree from a four-year accredited university or college preferred
• High School diploma with 4+ years of relevant experience 
• Salesforce Administrator certification with 4+ years of hands-on experience
• Minimum of 4 years of experience as a Salesforce Administrator on Salesforce.com
• Experience with Salesforce Community Cloud is a plus
• Familiarity with Business Intelligence and Salesforce Einstein Analytics is a plus
• Strong understanding of data structures, data modeling, and database schema
• Experience working within the development lifecycle, including change management, testing, and deploying code from sandboxes to production
• Previous experience in HVAC Industry or other service business preferred

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel on occasion

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication