Account Management Training Specialist

Join the best in the industry at Nextech  and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Account Management Training Specialist (TS) supports a variety of quality assurance,
training, and project-related initiatives in a collaborative team environment. Key responsibilities
include conducting file reviews for quality control, developing, maintaining, and implementing
standard operating procedures (SOPs), and assisting with the onboarding and training of new
employees.
The Account Management Training Specialist also works closely with the Account Management
Training Manager on special projects and services across both the Account Management Group
and Customer Service. Additionally, the Account Management Training Specialist helps ensure
consistent delivery of training for newly onboarded associates in Account Management and
Customer Service processes.

• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits.
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO).

• Collaborates with the Account Management Training Manager to identify training needs
  aligned with company goals and employee development
• Supports the planning, development, and implementation of effective training curriculum
  for the Account Management team
• Assists in the creation, updating, and maintenance of training materials, including online
  guides, process documentation, and SOPs
• Helps deliver new employee training and onboarding within the Account Management
  department
• Presents training content effectively in both one-on-one and group settings
• Monitors training success using established KPIs and provides feedback to improve
  outcomes
• Provides timely, constructive feedback to Account Management employees to support
  performance and continuous improvement
• Offers regular performance insights and identifies skill or knowledge gaps to the Training
  Manager
• Maintains and regularly updates documentation in the department's Customer Service
  Knowledge Base to ensure accuracy and accessibility for staff
• Supports document control and ensures training materials are accurate and up to date
• Aids in implementing quality assurance checks for new hires to ensure learning
  objectives are met
• Assists with the coordination of Customer Onboarding Meetings and 30-60-90-day
  review sessions
• Supports efforts to ensure departmental time and productivity goals are consistently met
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and
  the public
• Other related job duties as assigned

• Excellent listening skills
• Excellent data collection and analysis skills
• Proficiency in Microsoft Office
• Working knowledge of tools, methods, and concepts of training/quality assurance
• Documented experienced leader
• Able to work a flexible work schedule
• Able to be highly organized
• Excellent interpersonal written and oral communication skills
• Ability to coordinate, contribute to and work within a cross-functional team
• Ability to thrive in a dynamic and fast-paced environment
• Able to prioritize duties and manage multiple projects from start to finish with minimal
  supervision
• Must possess the ability to take the initiative to complete assignments and job
  responsibilities with minimal supervision
• Exceptional attention to detail and excellent organizational skills
• Occasionally travels to help support remote team members and integrations

Hours

• Schedule flexibility needed to support various shifts and business needs
• Monday - Friday 8:00 am-5:00 pm

• High school diploma/GED required
  
  • Some College Preferred
• Previous experience in training/quality assurance or a similar field
• Experience in HVAC Industry or other service business preferred
• Certificate(s) in training/quality assurance is a plus

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery,
  such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling,
  pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel on occasion

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR
  code for 2 factor authentication