Online Billing Supervisor

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Online Billing Supervisor leads the team of Online Billing Specialists. The Online Billing Supervisor position is the key check point within the company to ensure all invoices are delivered to our customers for Accounts Receivable to receive payment.

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

• Processes daily invoices prepared by Billing team via email, customer platform or mail
• Trains and quality checks the Online Billing Specialists
• Prepares and processes consolidated invoices
• Helps maintain the Online Issue Log
• Problem solves with the appropriate party to resolve online issues
• Performs checks to find resolved issues and verify all invoices are accounted for
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

Supervisory Responsibility:

• Delivers value-added results by effectively delegating tasks, managing performance, and training and developing employees in the following positions:
  • Online Billing Specialists

• Excellent computer proficiency
• Excellent ability to learn software
• Proficient in Microsoft office and Excel
• Strong written and verbal communication skills
• Strong written and verbal communication skills
• Strong computer proficiency
• 50+ WPM typing
• Experience working in a fast-paced environment with changing priorities and goals
• Organized detailed and self-motivated
• Ability to multi-task and problem solve
• Works well in a team environment as well as independently
• Must demonstrate organization and prioritization skills to manage time
• Must be able to work overtime, as needed

• High school diploma or equivalent required; Associates degree highly preferred.
• Prior Billing-related experience preferred.
• Previous experience in HVAC Industry or other service business preferred

• Continuously able to work in office environment
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication