Employee Experience Specialist

Are you ready to power up your career with a company that leads the industry and puts its people first? Welcome to Nextech— where talent, technology, and teamwork come together to create unmatched opportunities.

For over 30 years, Nextech has built a reputation rooted in quality, integrity, and value, proudly serving thousands of commercial customers across the country. With a team of more than 2,000 professionals and growing, we are the largest HVAC/R service provider in the United States — and we’re just getting started.

We’re not just looking for employees. We’re looking for driven, skilled professionals ready to level up their careers and thrive in an environment that rewards excellence, encourages growth, and values your impact.

This is more than a job. This is your next big move.

Reporting to the Director of Learning and Development, the Employee Experience
Specialist focuses on creating an employee journey that supports productivity, innovation, and
retention. Primary responsibilities include collecting employee feedback, analyzing data,
identifying areas for improvement, and tracking the effectiveness of initiatives. Designing and
implementing recognition programs to acknowledge and reward employee contributions. The
role will collaborate closely with HR, Marketing, and leadership teams to design, implement, and
evaluate initiatives that align with Nextech's culture, values, and business objectives.

Professional Growth: Paid training, certification support, and education reimbursement
Outstanding Benefits:

• Multiple health plans, including a FREE employee-only option
• Dental and vision coverage starting after just 30 days
• FREE life insurance equal to your annual salary
• 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness

Generous Time Off:

• Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more

• Collects, analyzes, and reports on employee feedback including exit and stay interviews,
  onboarding, engagement, and pulse surveys to identify areas for improvement in
  employee experience
• Researches and integrates the latest trends and best practices in employee experience
  to improve effectiveness, inclusivity, and employee engagement
• Executes an annual employee engagement survey by coordinating efforts for survey
  buildout, communications, HRIS integration, reporting and action planning follow up in
  collaboration with the HRBP’s and business leaders
• Co-Chairs Engagement Committee to recommend and implement programs and
  activities to support employee engagement
• Prepares reports on utilization, program effectiveness, and ROI
• Partners with Marketing efforts for culture and employee experience programs, ensuring
  all employees are informed about upcoming events, opportunities, and program details
  through clear and engaging messaging
• Conducts organizational and departmental cultural assessments to identify strengths,
  weaknesses, and areas for improvement in employee engagement
• Builds a cultural Index to use with leadership to measure culture progression
• Designs, manages, and monitors the execution of comprehensive employee recognition
  programs, including awards, milestones, anniversaries, and peer-to-peer recognition
  initiatives, ensuring alignment with organizational values and goals
• Partners with senior leadership and Senior Vice Presidents of Operations (SVPs) to plan
  and execute the Technician Awards program, overseeing seamless event coordination,
  nomination processes, and timely award distribution
• Manages relationships with external vendors, ensuring the timely and accurate delivery
  of awards, gifts, and other materials while maintaining cost-efficiency and quality
  standards
• Prepares and delivers regular reports to leadership on participation, impact,
  effectiveness, of recognition programs, to drive continuous improvement
• Collects and analyzes employee feedback on recognition programs to identify areas for
  improvement and recommends strategies that enhance program engagement and
  participation
• Coordinates community service activities including creating toolkits for field offices to
  utilize
• Accurately maintains detailed records of employee experience activities, including
  nominations, awards, program budgets, and related metrics, ensuring compliance with
  organizational standards
• Assists with special projects and other assigned tasks, ensuring alignment with company
  policies and procedures
• Completes tasks and special projects assigned, in a safe, accurate, thorough, and alert
  manner
• Upholds company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and
  the public
• Other related job duties as assigned

• Strong interpersonal and communication skills to effectively engage with employees and
  vendors
• Excellent analytical skills with a strong ability to manage data and generate reports
• Exceptional attention to detail skills
• Excellent organizational and project management abilities
• Skilled in designing innovative programs that enhance employee engagement, retention
  and meet organizational needs
• Proficient in recognition and survey program software, data tracking, and reporting tools,
  as well as HRIS platforms (experience with Survey Monkey, UKG and Nectar is a plus)
• Collaborative team player with the ability to manage competing priorities effectively
• Skilled in building relationships and fostering trust across departments and with external
  vendors
• Skilled in maintaining confidentiality and managing sensitive data with discretion
• Proficient in assessing program performance, analyzing data, and providing actionable
  insights to drive continuous improvement
• Proven ability to work effectively with cross-functional teams (e.g., HR, Benefits,
  Marketing, Finance)
• Passionate about promoting employee experience, and staying current on industry
  trends and best practices
• Advanced proficiency in Microsoft Office, including Excel (pivot tables, VLOOKUP,
  macros, formulas, etc.)
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Strong initiative and the ability to work independently with minimal supervision

• Bachelor’s Degree in Human Resources, or a related field
• Minimum of 3 years of experience executing engagement and recognition strategies
• Proven experience in planning, organizing, and executing employee experience
  programs and events
• Experience collaborating with recognition vendors and external partners to coordinate
  program offerings
• Experience in building creative and innovative solutions
• Professional in Human Resources (PHR) certification preferred
• Previous experience in HVAC Industry or other service business preferred

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such
  as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling,
  bending, and crouching
• Rarely requires climbing
• Ability to travel on occasion

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR
  code for two factor authentication