Billing Manager

Lead the Charge as Nextech’s Billing Manager : Build a best-in-class, tech-forward billing engine that powers nationwide growth

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Billing Manager, reporting to the Senior Manager of Financial Shared Services, will oversee the Billing team and ensure accuracy, timeliness, and continual enhancement of billing operations. This role requires maintaining strong internal controls, delivering exceptional service to both internal and external stakeholders, and driving operational excellence. As a key contributor to the Company’s growth, the Billing Manager will support strategic initiatives and foster process improvements within the Financial Shared Services organization.

• Own and execute a comprehensive billing strategy (including customer online portals) aligned to company growth and financial goals.
• Lead, coach, and develop a high-performing Billing team; setting clear KPIs/SLAs, elevating accountability, and celebrating wins.
• Partner across Finance, Operations, IT, and Executive Leadership to support cross-functional initiatives that enhance cash flow, accuracy, and customer experience in a service-driven HVAC/R environment.
• Standardize and optimize billing processes for scale—documenting best practices and driving continuous improvement.
• Define, track, and analyze KPIs/SLAs to boost accuracy, timeliness, DSO reduction, and customer satisfaction.
• Champion automation and system enhancements to eliminate manual work and reduce errors.
• Serve as the escalation point for complex billing and portal issues—problem-solve quickly and keep stakeholders informed.
• Collaborate with IT/Finance on new tools and reporting to strengthen billing accuracy, visibility, and user experience.
• Maintain robust internal controls, audit readiness, and compliance with company policies and regulatory requirements.

• Competitive compensation with leadership bonus potential.
• Comprehensive benefits: medical, dental, vision, HSA/FSA, and company-paid life & disability.
• 401(k) with company match and immediate vesting schedule that rewards your future.
• Generous PTO, paid holidays, and well-being resources.
• Career acceleration in America’s largest HVAC/R service provider—real pathways to broader Shared Services leadership.
• Cutting-edge technology investments to modernize billing, portals, and analytics.
• Values-led culture (Safety, Customer First, Integrity, Expertise, Teamwork) with strong Glassdoor/Indeed reviews.

• Develops and executes a comprehensive billing strategy, including Online Portals, aligned with organizational and financial objectives
• Leads, coaches, and manages the Billing team, ensuring high performance, accountability, and professional development
• Collaborates with finance, operations, IT, and executive leadership to support cross-functional initiatives and organizational goals
• Drives continuous improvement by evaluating, standardizing, and optimizing billing processes for scalability and efficiency
• Defines, tracks, and analyzes key performance indicators (KPIs) and service level agreements (SLAs) to improve accuracy, timeliness, and customer satisfaction
• Leads automation efforts and system enhancements to increase efficiency, scalability, and reduce manual errors
• Serves as the primary escalation point for complex customer billing and portal-related issues, ensuring timely resolution
• Partners with IT and finance teams to implement new tools and system improvements that enhance billing accuracy, reporting, and user experience
• Maintains robust internal controls, ensures audit readiness, and enforces compliance with company policies and regulatory requirements
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Performs other related duties as assigned to support organizational success

• Ability to communicate complex information clearly and effectively, both verbally and in writing
• Ability to apply data-driven thinking with strong analytical and problem-solving skills to support strategic decisions and continuous improvement
• Demonstrates leadership by motivating, mentoring, and developing high-performing teams
• Builds strong relationships and collaborates effectively across departments and with external stakeholders
• Thrives in fast-paced, dynamic environments by managing shifting priorities and multiple projects simultaneously
• Shows initiative and is able to work independently while contributing as a strong team player
• Utilizes project management methodologies and tools with a proven ability to lead process improvement initiatives
• Leverages ERP systems and financial technology platforms commonly used in shared services environments
• Proficient in using Microsoft Office Suite, particularly Excel, for data analysis and reporting
• Maintains exceptional attention to detail and strong organizational skills

• Bachelor’s in Finance, Accounting, Business, or related field—or equivalent experience.
• 5+ years in billing operations/shared services/transactional accounting with 3+ years leading teams.
• Proven record driving automation, digital transformation, and measurable KPI/SL A improvements.
• Data-driven operator with strong analytical skills; advanced Excel and ERP/finance tech proficiency.
• Process-improvement mindset; Lean/Six Sigma exposure preferred.
• Exceptional communication, stakeholder management, and escalation handling.
• Experience in HVAC or service-based industries a plus; thrives in a fast-paced, multi-site environment.

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel on occasion
• May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication